Integrated facilities management

The economic sustainability of a facility begins with operational management. ERA CAPITAL builds operational processes so that the facility operates smoothly, remains competitive and delivers predictable results – from maintenance to services for residents. The company is a reliable partner for the management of commercial real estate, the operation of buildings and the effective management of the infrastructure of real estate.

The effectiveness of a commercial object depends not only on its location and the quality of construction. After the commissioning of the building, the financial result begins to be influenced by the reliability of engineering systems, operating costs, the work of contractors, the quality of services and the speed of resolving tenant issues.

ERA CAPITAL builds a comprehensive management of real estate. The management team integrates maintenance, infrastructure services, budgeting and contractor interaction into a single operating system.

What is included in the management of the facility

The composition of services depends on the purpose of the building, engineering complexity and tasks of the owner. For each object, a management model is formed that takes into account user requirements and operating features.

Work may include:

• maintenance of engineering systems and equipment;
• round-the-clock dispatch control;
• management of utilities and resources;
• organization of cleaning and maintenance of common zones;
• ensuring the safety of the facility;
• coordination of specialized contractors;
• maintenance of operational and technical documentation;
• budgeting and expenditure planning;
• Services for tenants and residents.

The management company coordinates the processes, the technical service maintains the operability of the systems, and the owner receives transparent information about the state of the object.

Technical operation of engineering systems

For office, retail, warehouse and other commercial facilities, uninterrupted operation of engineering infrastructure is a basic condition for operation.

Electricity, heating, ventilation, air conditioning, water supply, fire-fighting systems, elevators and other equipment require scheduled maintenance and constant monitoring.

Regular inspections can detect deviations before an emergency occurs. Planning and preventive work helps to keep the equipment in working condition and reduce the likelihood of unplanned downtime.

OPEX Management and Budgeting

Operating costs directly affect the economics of commercial real estate. Opex optimization should not be reduced to mechanical cost reduction.

ERA CAPITAL analyzes the budget structure, the state of engineering systems, contracts with service organizations and the consumption of utilities. Based on this data, it is possible to determine directions for optimization and plan future expenses.

Of particular importance is the forecast of capital expenditures. If the equipment requires modernization or replacement, it is important for the owner to understand this in advance and consider future work in the financial plan of the facility.

Working with contractors

For the operation of the building, specialized organizations are often involved: cleaning services, security companies, service companies and contractors for the maintenance of individual engineering systems.

The management team organizes their work, controls the timing and quality of fulfillment of obligations, as well as ensures interaction between different services.

Unified coordination reduces the risk of contractors working in isolation, and the responsibility for the result is shared among several performers.

Service for tenants and residents

The user evaluates the quality of the building through everyday experience: the cleanliness of common areas, safety, temperature in the premises, the serviceability of the equipment and the speed of response to treatment.

Therefore, the operation of commercial real estate includes not only technical processes, but also the management of the service environment.

The dispatch service accepts applications, specialists determine the priority of treatment, and the contractor eliminates the malfunction. The owner can control the time and quality of the services provided.

Features of different types of real estate

In office and retail facilities, user comfort, stable operation of engineering systems and the quality of common areas are important.

For warehouse and industrial complexes, the continuity of infrastructure becomes a priority: the shutdown of the critical system can directly affect the tenant’s operational activities.

In hotel and residential facilities, increased attention to services and the state of public spaces is added to the technical component.

What the owner gets

Integrated operation management allows you to combine engineering, financial and service processes in one system.

The owner gets control over the operating budget, the condition of the equipment, the work of contractors and the quality of user service. Regular reporting helps to see deviations and plan necessary actions.

ERA CAPITAL builds management taking into account the life cycle of real estate: the engineering system requires maintenance, costs require control, the user expects quality service, and the owner needs an object that can maintain functionality and competitiveness.